Shipping Policy

Shipping policy

We process orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We use DHL and Royal Mail for all U.K. Mainland, excludes Northern Ireland and Highlands.

The flat Shipping rate is £5.50

Free Shipping for all U.K. orders over £100.

In-store pickup

You can skip the shipping fees with free local pickup from our warehouse in Twickenham. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is prepared, along with instructions. 

Our in-store pickup hours are 10 am to 2 pm on Monday to Friday.

 Please have your order confirmation email with you when you come.

International Shipping

Currently, we do not offer Shipping outside of U.K.


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. 

If you haven't received your order within two days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.